Common Questions

Find answers to common questions about RefillWise.

Using RefillWise

  • It's so simple!

    1. Sign up for free online and receive your free RefillWise prescription discount card.
    2. Show your RefillWise card at the pharmacy counter.
    3. Instantly save up to 80% on your prescription medication and earn loyalty points good for cash rewards.
  • RefillWise cannot be used in addition to insurance, but it can be used instead of insurance. Even if you have health coverage for prescriptions, RefillWise will likely save you money if you have a high deductible health plan or if your health plan doesn't cover your medication.

    If you aren't sure, simply ask your pharmacist the RefillWise price compared to the insurance price, then choose the cheaper option.

  • RefillWise is accepted at all major pharmacies across America, including CVS, Walgreens, Walmart, Rite Aid, Costco, Kmart, Kroger, Safeway, Sam's Club, Target, Tom Thumb, and many others. Feel free to contact our support team if you are wondering if the pharmacy of your choice accepts our card.

  • Everyone, regardless of age or income, is eligible to use RefillWise at a pharmacy based in the United States.

  • By signing up for your RefillWise card, you can help other RefillWise card users save too. Here's how it works: The pharmacy pays us a small fee each time you save on a prescription with our card. In return, you get access to savings and rewards at absolutely no cost to you. We benefit, the pharmacy benefits because you as a customer use them, and most importantly, you benefit too. Learn more about how it's free.

  • Yes! You can use your RefillWise card to save money on pet medication. Make sure to present a script for the medication that's being filled at the pharmacy.

  • At the present time the RefillWise discount card does not cover mail order prescriptions. However, RefillWise is accepted at all major retail pharmacies and most independent pharmacies as well.

  • RefillWise is NOT health insurance. The RefillWise card is good for prescription savings.

  • As long as you visit a participating pharmacy, it is always your decision if you want to use your RefillWise card. If your pharmacist has any questions about RefillWise, please ask them to call (855) 279-9027 for help.

Prescriptions

  • Use our drug finder to see if RefillWise covers certain medications. If you can't find the specific medication you're looking for, feel free to ask our customer support team.

  • When you present your card at the pharmacy, your pharmacist can tell you the RefillWise price before you purchase your prescription. That way, you will not pay more than you need to for your prescriptions.

    If you'd like to get a general idea of what you might pay at the pharmacy, email support@refillwise.com with the a) name of your medication, b) dosage amount prescribed, and c) quantity prescribed, and we can check to see what other RefillWise members have paid in the past. Due to the fact that prices change daily at the pharmacy, this is only an estimate and not a guarantee.

  • No, compound and specialty drugs are not covered under our savings.

Rewards

  • You will earn 500 loyalty points every time you pick up a prescription with your RefillWise card. Points appear in your RefillWise account once a transaction is processed and our database receives confirmation of your purchase.

  • After accumulating 5,000 points — or after 10 purchased prescriptions — you'll earn a $5 gift card reward.

  • You can redeem your points for gift cards to Walmart, Target, or CVS. Use them for anything in store, not just medication!

  • Yes, you can! Your RefillWise membership won't get in the way of earning loyalty points with your pharmacy.

My Account

  • After signing up, you will receive a digital card in your email. You can also access your card by logging in to your account on your smart phone or computer.

    If you prefer a physical card, you can request one by logging into your account and clicking the button labeled "Mail a Card." Expect your card in about 3 - 4 business days from the time you request it. If there's a longer delay, contact our customer support team so we can help.

  • Yes, using the same RefillWise card within a household will help you earn points and rewards even faster.

    You can share your digital card with them at any time. If you'd like a physical card mailed to you to share, you can do so by logging into your account and clicking the button labeled "Mail a Card."

  • While we recommend that people outside your household sign up for their own account for privacy purposes, you are more than welcome to share your RefillWise card with others.

  • There are 3 different ways to access and present your RefillWise card.

    1. Log in to your account on your phone, and show your phone to the pharmacist when filling your prescription.
    2. Log in to your account on any computer and print a copy of your card, then present that copy of your card to the pharmacist when filling your prescription.
    3. You can also request a physical card by logging in, then selecting "Mail a Card" on the first page you see after logging in.
  • Your RefillWise card will never expire.

    • Log in to your RefillWise account
    • Click on the "My Account" menu and then click "Notifications"
    • Select the email option next to "I have a prescription coming up..."
  • Your points, prescription history, and reminders will not be affected. All of your information is saved online. We will assign a new card ID to your account and your old card will be removed from your account.

  • We hate to see you go, but if you'd like to cancel your membership, email support@refillwise.com and a member of our customer experience team will deactivate your account.

Contact Support

Can't find the answer to your question here? You can contact our excellent customer support team. We are here to listen, help, and answer any other questions you may have.